Return and Exchange Policy
Time Frame
You can initiate a return or exchange within a maximum of 3 days from the date of receiving the item.
Complaints and Unboxing Video
In case of any issues, kindly provide an unboxing video to support your complaint.
Exchange Procedure
For exchanges, we will dispatch the new items once we receive and assess the condition of the returned items.
Price Adjustment
Our pricing is size-based. Upsizing may incur a price difference, while downsizing does not qualify for a refund.
Refund Policy
We offer exchanges only, and no refunds will be processed.
Shipping Fee
Customers are responsible for the shipping fee associated with returns and exchanges.
Conditioned of Returned Items
To facilitate a smooth exchange process, please ensure that the returned items are in a clean condition, with the fur adequately cleaned.
Sale Items
All items marked as "Final Sale" and product of "Treasure Pack" cannot be returned or exchanged. These items are sold as-is and are non-refundable.
Due to the nature of final sale items, once a purchase is completed, the transaction is considered final. No returns or exchanges will be accepted under any circumstances.